Retail & ecommerce · Michigan

Retail Marketing for Local Shops and Online Stores

More carts checked out. More regulars through the door.

XPN Marketing helps boutiques, specialty retailers and online stores turn browsers into buyers and buyers into repeat customers. We run Google Shopping and Meta campaigns, product-focused SEO and store design built around return on ad spend.

  • 10+ years experience
  • 2,000+ businesses helped
  • 5-star rated on Google

Prefer to talk? Call (313) 878-8855

Retail & Online Stores

Marketing Built for Shops That Sell Products

Retail shoppers do not search the way service customers do. Some know exactly what they want ("black leather crossbody bag", "niche oud perfume") and compare prices across tabs. Others are browsing for a gift, an outfit or something to make their home feel new, and they discover products on Instagram, TikTok or Pinterest long before they search for them. A good retail strategy has to catch both kinds of shopper.

For an online store, that means competing in Google Shopping results next to big-box retailers and marketplaces, where a product image, price and title often decide the click. For a local boutique, it means showing up when someone nearby searches "gift shop near me" or checks whether you carry a brand before driving over. If your hours, photos or stock information are out of date, that trip never happens.

The margins are what make retail marketing tricky. A service business might profit from one booked job, but a store selling modestly priced items has to watch cost per purchase closely, because ad spend can eat the margin quickly. Return on ad spend, average order value and repeat purchase rate matter more than raw traffic, and every campaign decision should trace back to them.

Seasonality is sharp, too. Holiday shopping from Black Friday through December can carry a big share of the year, and Small Business Saturday matters to independent shops. Mother's Day, Valentine's Day, back to school and Michigan's short summer patio season all create their own spikes depending on what you sell.

XPN Marketing works with retailers and online brands across Metro Detroit, Michigan and beyond on the whole path: product feeds and Shopping campaigns, catalog ads on Facebook and Instagram, SEO for collection and product pages, and store websites on Shopify or WooCommerce that make checking out painless. We judge everything on revenue, not likes.

A bright, modern boutique interior with clothing rails and seating
What we do

Digital Marketing Services for Retail and Ecommerce

Ranked by what typically drives revenue first for a store. Most retail growth starts with a clean product feed and a site that converts.

Google Ads

Google Shopping and Performance Max that protect your margin

We clean up your Merchant Center feed (titles, images, GTINs, product categories, shipping and return details) because the feed is what Google uses to match your products to searches. Then we structure Shopping and Performance Max campaigns around margin and best sellers, add brand and search campaigns where they earn their keep, and set up local inventory ads for physical stores that want to show what is in stock nearby.

Explore our Google Shopping and Ads management
Meta & TikTok Ads

Meta and TikTok catalog ads that bring shoppers back

Facebook, Instagram and TikTok are where people discover products they were not searching for. We run catalog ads that show shoppers the exact items they viewed, prospecting campaigns built on strong creative, and offers timed to your launches and holidays. Server-side tracking such as Meta's Conversions API helps keep purchase data reliable after browser privacy changes.

Explore our social media advertising on Meta and TikTok
Web Design

Shopify and WooCommerce stores built to convert

We design and improve stores on Shopify, WooCommerce and similar platforms with fast mobile pages, clear product photos, size guides, honest shipping and return info, reviews on product pages and a short checkout. Small fixes like a visible free-shipping threshold or better collection filters often lift sales without spending another dollar on ads. We test changes against real order data so improvements are measured, not guessed.

Explore our ecommerce web design
SEO

Ecommerce SEO for collections, products and local shops

We write collection and product copy around how people really search, fix duplicate product URLs and thin pages, add product structured data, and tidy up site speed and internal links. For brick-and-mortar shops we optimize your Google Business Profile, products and photos so nearby shoppers find you. Shopify SEO and WooCommerce SEO each have quirks we know how to work around.

Explore our SEO for online stores
Video Marketing

Product videos and store reels filmed in-house

Short product demos, try-on clips, unboxing videos and boutique walkthroughs sell better than static photos, especially on Reels and TikTok. Our team films and edits in-house, so you get a library of content cut for ads, product pages and organic social instead of a single polished video that gets used once. Fresh creative also keeps ad costs from climbing as audiences tire of the same clip.

Explore our product video production
Social Media

Social media that builds a following around your products

New arrivals, styling ideas, behind-the-scenes at your shop and customer photos keep followers engaged and coming back. We plan content around drops and seasons, handle posting, and help turn your page into a place people check before they buy, which also gives your ads more credibility when shoppers click through. We also reply to comments and DMs about sizing, stock and shipping.

Explore our social media management
Graphic Design & Branding

Branding and packaging design that stands out on a shelf or screen

Retail brands are judged in seconds. We design logos, color systems, social templates, signage, labels, hang tags and promotional graphics that look consistent from your storefront window to your product photos. A recognizable brand also improves ad performance, because people are more likely to click a name they have seen before and to remember it when they are ready to buy again.

Explore our brand and graphic design
Our track record

Over 2,000 Businesses Helped

Store owners want to know we have done this before. We have, for over 10 years and for every kind of local business, from contractors, clinics and law firms to restaurants, dealerships and online stores. Here is what that looks like in numbers.

2,000+
businesses helped since we started
15
live Google Ads accounts on our results page
9,500+
tracked conversions in those accounts
738%
best return on ad spend shown there

Results come from live Google Ads accounts we manage, shown on our case studies page with client names and account IDs cropped out. The numbers are untouched.

Testimonials

Trusted by Businesses

Every review here is public on our Google Business Profile. We do not write testimonials for ourselves.

★★★★★
“They ran amazing ads for us and their videos are amazing I truly recommend them to any real estate agents looking for marketing”
Soona Abdallah · Realtor · Google review
★★★★★
“Excellent experience with the whole XPN team. They were quick to respond, easy to work with, and was always available to answer questions or provide feedback with ideas. I would recommend them to any business owner for getting real results and growing their business.”
Leila Bazzi · Business owner · Google review
★★★★★
“Their marketing is amazing. Their team is great to work with and the process was very smooth and simple”
Mike Abboud · Business owner · Google review
★★★★★
“Love the team at XPN. They helped develop and launch a new website for my business. They [took] all the guesswork out of marketing as well. I would recommend them to any business looking to start or grow.”
Aseal Chaayto · Business owner · Google review
★★★★★
“I had a great experience with XPN! The team was very professional and answered all of my questions, 10/10 would recommend for anyone that is trying to accomplish their goals!”
Noi · Client · Google review
★★★★★
“The XPN team did an exceptional job with videography and marketing for my business and were great to work with”
Mona Hojeij · Business owner · Google review

Read all our Google reviews ↗

Strategy

How Stores Grow Profitably Online

Getting traffic to a store is not hard. Getting traffic that buys at a cost that still leaves you a profit is the real work, and it depends on product data, creative, site experience and tracking working together. Here is how we approach each piece.

Start with margin, not traffic

Before setting budgets we look at your margins, average order value and which products actually make you money. A high-volume item with thin margins needs a different target than a full-price best seller. We group products in campaigns accordingly, so automated bidding in Performance Max and Shopping is not spending heavily on products that cannot pay for their own clicks.

Feed quality is ad quality

Google decides when to show your products largely from your feed. Vague titles like "Blue Top" lose to "Women's Cotton Wrap Top, Navy, Sizes XS to XL". Shopify's Google channel and Google for WooCommerce make syncing easier, but they do not write good titles or fix missing identifiers for you. Improving the feed is often the cheapest win available.

Creative does the targeting now

Meta and TikTok rely more on automated audiences than they used to, so the ad itself has to find the right people. We test several angles at once:

  • Product-in-use videos and try-ons rather than plain catalog shots
  • Customer reviews and user-generated style content
  • Bundles, gift guides and limited drops instead of constant discounting
  • Retargeting that shows the exact products a shopper viewed

Repeat customers are where profit lives

The first sale often barely breaks even after ad costs. The second and third are where a store makes money. We help set up email and SMS flows for abandoned carts, post-purchase follow-ups and win-back offers, and use your customer lists in ad platforms carefully so you are not paying to reacquire people who would have bought anyway.

Local shops can compete with online giants

A boutique has advantages Amazon does not: personal service, curated selection, events and same-day pickup. We put those front and center with local inventory ads, an active Google profile, in-store event promotion and social content that shows your space and your people.

Plan for peaks early

Holiday campaigns that launch the week of Black Friday are already late. We build creative, audiences and promotions weeks ahead, so you go into Q4 with tested ads and enough data for the platforms to perform. January matters too: gift card redemptions and returns-season shoppers are worth a plan of their own.

Our process

How XPN Helps Your Business Grow

  1. 01

    Discovery

    Understand your business, market and goals.

  2. 02

    Audit

    Analyze your current marketing and competitors.

  3. 03

    Strategy

    Pick the opportunities worth the budget.

  4. 04

    Build

    Create campaigns, content, websites and creative.

  5. 05

    Launch

    Deploy with tracking in place from day one.

  6. 06

    Measure

    Track calls, forms and bookings, not vanity metrics.

  7. 07

    Optimize

    Improve what the data says to improve.

  8. 08

    Scale

    Put more behind what works.

FAQ

Questions Retailers Ask Us

How much does ecommerce or retail marketing cost?

It depends on how many products and channels you sell through, whether you have a physical store, and how much you want to invest in ad spend. We do not have a fixed price list. After a free audit of your store, feed and current campaigns, we quote a plan with our management fee and your ad budget listed separately.

Should I use Performance Max or standard Shopping campaigns?

It depends on your catalog, data and goals. Performance Max reaches across Google's channels and can work well with a strong feed and good conversion data, but it gives less visibility into where ads show. Standard Shopping offers more control, which helps with smaller catalogs or tight margins. Many stores run a mix, and we test before committing budget.

Do you work with Shopify and WooCommerce?

Yes. We build and improve stores on both, connect them to Google Merchant Center and Meta catalogs, and set up purchase tracking. Each platform has its own SEO and feed quirks, such as Shopify's collection URL structure or WooCommerce plugin conflicts, and we handle those as part of the work.

How long does SEO take for an online store?

Expect months, not weeks. Technical fixes and better product titles can help fairly early, but competing for valuable category searches against large retailers takes consistent work on content, site structure and links over time. We will not promise rankings. We will show monthly progress in organic traffic, visibility and revenue from search.

What return on ad spend should I expect?

There is no honest universal number, because it depends on your margins, prices, product demand and how established your brand is. What we do is set a target based on what you need to stay profitable, then report against it. Our published retail results show what is possible, not a promise for every store.

I have a local boutique, not an online store. Can you still help?

Absolutely. We focus on your Google Business Profile, local search, social media and ads that drive foot traffic, plus local inventory ads if you can share stock data with Google. Many boutiques also add a simple online shop or pickup option later, and we can help with that when you are ready.

When should we start planning holiday campaigns?

Ideally by late summer or early fall. That gives time to fix feed issues, produce creative, test offers and build retargeting audiences before Black Friday and Small Business Saturday traffic arrives. Starting in November still helps, but costs tend to rise and there is little room to learn what works.

How do we get started?

Request a free marketing audit. We review your store, product feed, tracking and any current campaigns, then explain what we would fix first and what results to watch for. There is no obligation, and you will come away with useful findings either way, whether you sell online, in store or both.

Free marketing audit

Ready to Sell More, Online and In Store?

Tell us what you sell and where, and we will show you where your store is leaving revenue behind. It starts with a free marketing audit.

We'll review:

  • Your Merchant Center feed, disapprovals and product titles
  • Shopping, Performance Max and Meta campaigns vs. your margins
  • Purchase and revenue tracking accuracy
  • Product page and checkout experience on mobile
  • SEO health of collection and product pages
  • Google Business Profile and local visibility for physical stores

Then we'll show you where your biggest growth opportunities are. No charge, no obligation.

Rather talk now? Call (313) 878-8855

We reply within one business day. Your details stay with XPN. Privacy policy.

Where we work

Based in Dearborn. Working across Michigan.

Our team is based at 3200 Greenfield Rd in Dearborn, and we work with retail & online stores businesses in Detroit, Dearborn and the rest of Metro Detroit, out to Ann Arbor, Troy, Novi and beyond. Plenty of our clients never visit the office: strategy calls, shoots and reporting all happen wherever suits you.